Every order must include a valid email address and mobile phone number. If either is missing or invalid, we reserve the right to refuse or delay fulfilment. TradeNutrition ensures:
- All goods are brand new and sourced from authorised UK suppliers
- A 14-day return window for unwanted goods
- Replacements or refunds for damaged, incorrect, or missing items
- Fair and transparent communication with every customer
TradeNutrition Shipping Information
At TradeNutrition, every order is handled with care and shipped directly from official UK manufacturers or authorised distributors. We guarantee that all products are 100% genuine, brand new, and factory sealed, ensuring quality and authenticity with every delivery.
Order Processing
- Orders placed before 3:30 pm (Monday–Friday) are dispatched the same working day.
- Orders placed after this time or on weekends are dispatched the next working day.
- A tracking number will be provided as soon as your order is shipped.
UK Delivery
| Service | Delivery Time | Courier | Cost |
| Standard Tracked Delivery | 1–2 working days | DPD / Royal Mail / FedEx | £6.00 |
| Orders over £120 (ex VAT) | 1–2 working days | DPD / Royal Mail / FedEx | Free |
All deliveries are fully tracked and insured. You’ll receive live tracking updates once your parcel is collected by the courier.
International Delivery
| Region | Estimated Delivery Time | Courier | Notes |
| Europe (EU) | 3–5 working days | DPD / FedEx | Import VAT or customs charges may apply. |
| Rest of World 5–10 working days | 5–10 working days | FedEx / DHL | Local duties or taxes are the buyer’s responsibility. |
International orders are securely packed and shipped using trusted global couriers.
Packaging & Product Authenticity
- Every parcel is professionally packed for protection during transit.
- Plain, unbranded packaging is used to ensure discretion and customer privacy.
- All goods are brand new, factory sealed, and sourced directly from official UK distributors or manufacturers.
- We do not sell grey imports or refurbished items.
Damages, Returns & Missing Parcels
- Damaged parcels must be reported within 48 hours of delivery.
- Missing parcels will be investigated with the courier; replacements or refunds are issued once confirmed.
- Unopened items may be returned within 14 days of delivery for a refund or exchange.
Our Promise
TradeNutrition ensures:
- Fast, reliable, and fully tracked delivery
- Authentic UK-sourced products only
- Secure packaging and insured transport
- Friendly UK-based customer support
TradeNutrition Returns
At TradeNutrition, we pride ourselves on supplying 100% authentic, brand new products sourced only from official UK manufacturers and authorised distributors. Every order is handled carefully to ensure accuracy, quality, and reliability. However, if you experience any issues with your delivery, our returns process is quick and straightforward.
Returns for Unwanted Items
If you wish to return a product you no longer require:
- Returns must be made within 14 days of receiving your order.
- All items must be unopened, unused, and in their original packaging.
- Include your order number and contact details inside the parcel to help us process your return quickly.
- Customers are responsible for the return postage cost unless the item was sent in error or is faulty.
Once the returned item is received and inspected, we will issue a refund or credit note within 5 working days.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
When contacting us, please include:
- Your order number
- Photos of the damaged or incorrect item and packaging
- A brief description of the issue
Our team will review your claim and offer either:
- A replacement item, or
- A full refund (including postage, if applicable).
In some cases, we may ask you to retain the item while our supplier or courier investigates the issue.
Missing or Short Deliveries
If an item appears missing from your order:
- Please check all packaging carefully.
- Report any shortages within 48 hours of delivery.
- We’ll verify the order and dispatch details to resolve the issue promptly.
Packaging and Condition
Returned items must be securely packaged to avoid damage in transit. We recommend using a tracked courier service for returns, as we cannot accept responsibility for parcels lost in transit.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns of:
- Opened or used consumable products (e.g. protein powders, supplements, or nutrition bars).
- Items with tampered seals or packaging.
- Goods past their expiry date or outside the return window.
How to Arrange a Return
To initiate a return, please email our Customer Service team at: support@tradenutrition.co.uk
Include your order number and a brief reason for return.
We’ll reply with return instructions and the correct warehouse address to send your parcel.
Our Commitment
TradeNutrition ensures:
- All goods are brand new and sourced from authorised UK suppliers
- A 14-day return window for unwanted goods
- Replacements or refunds for damaged, incorrect, or missing items
- Fair and transparent communication with every customer
TradeNutrition Terms of Sale & Order Requirements
At TradeNutrition, we aim to provide a fast, reliable, and professional service to all our customers. To ensure your order is processed correctly and delivered without delay, please read the following order requirements and terms.
Customer Contact Details
To process and deliver your order efficiently, every order must include a valid mobile phone number and a valid email address.
- All goods are brand new and sourced from authorised UK suppliers
- A 14-day return window for unwanted goods
- Replacements or refunds for damaged, incorrect, or missing items
- Fair and transparent communication with every customer
This policy ensures that customers receive full courier updates and can be contacted promptly in case of delivery issues.
Order Processing
- Orders received before 3:30 pm (Monday–Friday) are dispatched the same working day.
- Orders placed after this time, or on weekends, are dispatched the next working day.
- Once your order is shipped, you’ll receive an email and/or text message with full tracking details.
Delivery Charges
| Delivery Type | Delivery Time | Courier | Cost |
| Standard Tracked | 1–2 working days | DPD / Royal Mail / FedEx | £6.00 |
| Orders over £120 (ex VAT) | 1–2 working days | DPD / Royal Mail / FedEx | FREE |
All deliveries are fully tracked and insured against loss or damage.
Returns & Exchanges
We accept returns for unwanted or incorrect items within 14 days of delivery, provided that:
- The goods are unopened, unused, and in their original packaging.
- A valid order number, email address, and contact phone number are included in your return.
- Customers are responsible for return postage unless the item was sent in error or is faulty.
Refunds or replacements are processed within 5 working days of receiving the returned goods. If your item is damaged or incorrect, please contact us within 48 hours of delivery, including:
- Your order number
- Photos of the product and packaging
- A short description of the issue
Our support team will investigate and arrange a replacement or refund accordingly.
Non-Returnable Items
We are unable to accept returns on:
- Opened or used consumables (e.g. protein powders, supplements, bars)
- Products with tampered seals or packaging
- Goods outside the 14-day return window
Our Commitment
TradeNutrition guarantees:
- 100% genuine products sourced from authorised UK suppliers
- Fast, reliable, and insured delivery
- Professional customer service with full tracking and communication