Ordering
Q: Do I need an account to place an order?
A: No. You can check out as a guest. Creating an account allows you to track orders more easily and speeds up future checkouts.
Q: Can I amend or cancel my order after placing it?
A: Orders can be amended or cancelled before dispatch. Please contact us as soon as possible after ordering. Once an order has been dispatched, changes may not be possible.
Delivery
Q: Do you offer next working day delivery?
A: Yes. We offer next working day delivery on UK mainland orders placed and paid for by 4pm (Monday–Friday), subject to courier availability.
Q: Is next day delivery guaranteed?
A: No. Delivery times are estimated and not guaranteed. Delays may occur during busy periods, promotional events, or due to circumstances outside our control.
Q: Which courier do you use?
A: We use DPD Predict for the majority of UK deliveries.
Q: Can I choose a delivery time or location?
A: DPD Predict allows you to manage your delivery, including selecting a safe place, a neighbour, a Pickup Shop, or an alternative delivery date.
Q: Do you deliver on Saturdays?
A: Saturday delivery for non-palletised orders is available on orders over £250 (excluding VAT) or for an additional charge, subject to availability. Please contact us before ordering.
Q: Do you deliver outside the UK?
A: Yes. We deliver to mainland EU destinations and selected international locations. All export orders are shipped on a DAP/DDU basis and may be subject to customs charges, import VAT, and fees payable by the customer.
Returns & Refunds
Q: What is your returns policy?
A: Unwanted items may be returned within 14 days of receipt, provided they are unused, unopened, and in their original condition.
Q: Can I return opened supplements?
A: No. For health and safety reasons, we cannot accept returns of opened or used supplements unless the item is faulty or damaged.
Q: How long do refunds take?
A: Refunds are processed within 14 days of receiving the returned item and are issued to the original payment method.
Q: What if my item arrives damaged or incorrect?
A: Please notify us within 48 hours of delivery and provide photographic evidence. We will arrange a replacement or refund as appropriate.
Products & Safety
Q: Are your supplements genuine?
A: Yes. All products are sourced from approved UK suppliers and wholesalers.
Q: Are supplements suitable for everyone?
A: Supplements are intended for healthy adults. If you are pregnant, breastfeeding, under 18, or have a medical condition, you should consult a healthcare professional before use.
Q: Do supplements replace a balanced diet?
A: No. Supplements are intended to complement a balanced diet and healthy lifestyle, not replace them.
Payments
Q: Which payment methods do you accept?
A: We accept major debit and credit cards, PayPal, and other payment methods shown at checkout.
Q: Is my payment information secure?
A: Yes. All payments are processed securely using encrypted payment gateways.
General
Q: Who operates Trade Nutrition?
A: Trade Nutrition is a trading name of KMFRABSPI SOLUTIONS LTD, a company registered in England and Wales.
Q: How can I contact you?
A: You can contact us via the contact form on our website or by email. Our team aims to respond within one working day.
If you can’t find the answer you’re looking for, please get in touch and we’ll be happy to help.
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